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Dear Customer,
Thank you for choosing Tretinoin World. Please review the following:
- Buyers are responsible for customs charges.
- UK orders arrive within 1-3 working days, international orders in 12-14 days, and USA orders in 5-8 days.
- Our non-refundable policy is due to health and hygiene standards; however, we’re committed to resolving any issues.
- Ensure accuracy in order details before finalizing.
- Contact us before considering a chargeback for delayed delivery.
- We do not accept returns for change of mind or cancellations.
- Multiple secure payment methods are available.
- For assistance, reach out via WhatsApp during our operating hours of 8am to 11pm, Monday-Sunday.
- Payments made using a VPN will not be accepted.
Your understanding is appreciated.
Best Regards,
Tretinoin World Customer Support
Dear Valued Customer,
Thank you for choosing Tretinoin World for your skincare needs. Prior to placing your order, we kindly request your attention to the following important information regarding our shipping and return policies to ensure a seamless shopping experience.
Customs Charges:
Please be aware that as a buyer, you are responsible for any customs and import duties that may apply to your order.
Shipping Details:
Orders within the UK typically arrive within 1-3 working days, while international orders may take 12-14 days, and orders to the USA may take 5-8 working days. We dispatch orders via tracked mail, with GPS confirmation of delivery. If you encounter any delays, please contact us for resolution before considering a chargeback.
Return and Refund Policy:
Due to health and hygiene reasons, our policy is non-refundable. However, we are committed to assisting you should any issues arise with your purchase.
Order Accuracy:
Please ensure all address details and product selections are correct before finalizing your order to avoid complications. Our packaging is designed for letterbox delivery, and products are sealed for quality assurance.
Agreement and Contact:
By proceeding with your purchase, you acknowledge and agree to our non-refundable policy. In the rare instance of non-delivery, please contact us promptly for assistance.
Chargebacks:
In the unlikely event of delayed delivery, please contact us before initiating a chargeback. Proof of attempted resolution with us is required by our bank for any chargeback request. False chargebacks will be vigorously contested, with evidence provided to your card provider.
Cancellations:
We do not accept returns for change of mind or cancellations.
Payment Options:
We offer various payment methods for your convenience, including credit/debit cards and digital options like Apple Pay and Google Pay.
Payment Link Process:
After placing your order, you will receive a unique 5-digit order number. Please contact us via WhatsApp to receive the secure payment link for immediate payment to expedite processing.
Customer Support:
For assistance with your order, please contact us via WhatsApp for the fastest response, and we will promptly resolve any issues.
Hours of Service:
Our customer support is available Monday-Sunday from 8am to 11pm. If you contact us outside these hours, we will respond promptly the following morning.
Please note that payments made using a VPN will not be accepted.
Shipping all UK orders will be shipped into 1-3 Working days excluding weekend
Europe & USA 7-10 working days excluding weekend
3000 + Positive reviews on Website
Attention All Customers:
If you are experiencing issues while attempting to pay for your order, please use the payment link option provided and contact us on WhatsApp for assistance. we are more ,Than happt to help
For UK Customers:
To complete your purchase swiftly and securely, please use a Mastercard, Visa, or Debit Card on our website. Although AED may appear when you authorize the payment in your banking app, the amount deducted from your account will be in GBP, as displayed on our website.
For any payment-related issues, please reach out to our dedicated customer care team on WhatsApp.
UK Orders shipping time is 1-3 days
Note: VPNs are not accepted for transactions.
Thank you for your attention and understanding. We are here to assist you!
